The Telecom Regulatory has asked Airtel and Vodafone Idea to hold the specific plan that will give faster speed to the priority users. The regulator has asked if priority to high-paying customers in those specific plans came at the cost of service deterioration for other subscribers.
TRAI has asked the operators how they are protecting the internet of other non-priority customers.
When contacted, an Airtel spokesperson said: “We are passionate about delivering the best network and service experience to all our customers.”
“This is why we have a relentless obsession to eliminate faults and have been consistently recognized by international agencies as the best network in terms of speed, latency, and video experience. “At the same time, we want to keep raising the bar for our post-paid customers in terms of service and responsiveness. This is an ongoing effort at our end,” the Airtel spokesperson added.
Airtel had announced last Monday that it would give preference to the priority customers who are paying more than 499rs (Postpaid). These customers will get faster internet connectivity on their 4G network compared to general customers.
The Premium customer will get faster speed compared to the other customers.
TRAI has given 7 days to respond the queries.
Vodafone Idea had launched a postpaid plan (REDX), which promises up to 50% faster internet. This plan offers a range of benefits including unlimited data, calls, international roaming, etc.
The company source said that the RedX plan was filed with TRAI in November and further modifications to the plan were, once again, duly filed in May. The plan has been in the market for the last eight months and customers are already on-boarded.