More than a contact form, Live chat application
There are 100 of live chat plugin options for you to install on your site. But what i am talking today is Tawk.to Live chat.
This is the best plugin for you to install on your site. This company provides you a mobile application which you can install from your Google Playstore/ Apple Store also. It allows you to chat with your live customer/ user by using the mobile application.
How Live chat Application works:
If a user/ customer chat with you on your live site you will get a notification on your mobile. You need to login through your email id and start chat with the customer at the same moment. Tawk.to allows you to chat with multiple users at the same time also.
Benefits of Tawk.to:
- You can directly connect with any user at any time.
- User can directly start chatting with you without login or register.
- You can chat with your mobile application.
- You can save the chat and history.
- Tawk.to is completely free.
- You can provide live support to your client at any time.
How to Install Tawk.to:
If you want to install this Tawk.to application on your site, you can add the giving code to your part of every page manually or you will also add the plugin.
After Installation of Tawk.to Plugin. Go to Setting > Tawk.to > Click on Account Setting. You will find a below page.
- Before Sign in, you need to Register with first.
- Go to tawk.to signup page.
- Sign up using your Email id.
- Select Language > Click Next > Provide Your site name > Enter your Site URL > Click Next
- You can add extra email id as Admin > Next
How to set up Tawk.to live chat plugin:
- Log in to Tawk.to account. Click on Setting. You are redirected to overview page.
- You can add profile picture, property region, category, and subcategory according to your website detail. Click on security mode always on the overview page.
- Go to overview > Triggers. Triggers page, you can set “welcome message” for your users/ Customers.
If you want to customize Chat Widget or widget appearance, click on Advanced button.
You can set your chat widget Width and height according to your wish. You can also set the Widget Position. If you want to remove the attention Grabber, Click disable.
You can customize the Mobile Widget. Change agent message color, agent Text color, visitor message, visitor text.
If you want to add any customize form which can ask customer to Provide their Name and email id or ask them for reason to chat, You can customize the live chat form accordingly. So your user can provide their Name, Email id to start chat with you. You can also track them easily by the Name and Email id. For generating any product related issue, generate the ticket to solve the problem you can customize the chat form.
How to setup WIDGET Content in Tawk.to:
You can follow these steps to find Pre chat Form in Tawk.to
Dashboard > Setting > Chat Widget > Widget Content > Click Pre Chat Form
Play this video for more about customize the Pre Chat form.
After click on Pre Chat Form, You can add Name, Email, Phone number, question related to your products, multiple choice, and question choice also.
Now we are moving towards wordpress dashboard.
How to setup Tawk.to on wordpress site:
- Go to wordpress dashboard
- Go to Tawk.to plugin setting and login to your account
Let’s you don’t want to install Live chat application to your specific URL, you can click on Visibility Options and click on Exclude on specific URL. Add the URL to the below list.
Congrats You are live. You can start chat with your user.
How to setup tawk.to on Mobile application:
- Install tawk.to mobile application
- Login using your email id and password
- Start chat
I hope this article help you to install Live chat application to your wordpress website. If you find any difficulties you can comment here or you can connect with us on social platform.